Returns and claims

If the goods do not suit you for any reason, you can return it within the statutory period of 14 days from receipt of the goods without giving any reasons.

 

We do not exchange goods. Exchanges are made by returning the goods and creating a new order.

 

The goods must be in their original condition and must not show signs of any use.

 

Refunds will be made within 14 days of receipt of the returned goods, but not before delivery of the goods.

 

We do not cover the costs associated with the return of the goods.

 

 

How to proceed?

A Returns and claims form must always be included in the package. Before shipping back, send it also to shop@icecolours.com.

 

You can send the goods for return by any carrier with a completed returns and claims form to:

Ice Colours, Hastalska 795/1, Prague 1, 110 00, Czech Republic, tel.: + 420 606 843 995